You will be contacted by a member of our clinical staff at approximately one, two, six and 12 weeks after your surgery. A Patient Services Department Representative, along with your surgeon, will coordinate your continued plan of care with you and address any questions you may have.
In the event you have any medical concerns related to your surgical procedure, please contact your SPINE LINE, 24 hours a day, 7 days a week.
Oklahoma City: 1-888-712-6563
St. Louis: 1-877-712-6571
In order to obtain your medical records, please call 1-866-362-7572, ext. 140, for a Medical Release Form or Physician Release Form (if one of your regular physicians referred you to Laser Spine Institute). This will allow us, with your permission, to make a courtesy call to your physician and send him or her information about your surgery.
The Patient Financial Services team understands that you have received a lot of information in a short amount of time, so we have developed some key reference points to help you with any further financial questions you might have.
The fee quoted to you might cover two fee structures, depending on your insurance. In most cases, like Medicare, the fee covers only your surgery center services because our facility is not enrolled in Medicare. Medicare and private insurance patients may also receive an invoice or statement for services if they have not met their deductible, coinsurance or co-pay, or do not have a secondary insurance. The fee we collect from you at our facility depends on your insurance carrier.
The Patient Financial Services Team is dedicated to achieving the highest level of reimbursement possible. We will verify your benefits prior to your trip to Laser Spine Institute — this includes co-insurance, deductibles, out-of-pocket maximums, policy limitations, and pre-certifications as provided by your insurance carrier. Some of our services require precertification/authorization, and we will attempt to certify prior to your surgery. We will also file your claims on your behalf for most insurance carriers. In many cases, we do not contract with your insurance carrier, so you might receive information/correspondence regarding your claims directly. Should you receive any information from your insurance carrier regarding your precertification or claims information, it is important that you contact us immediately to forward this information to us. Most insurance companies process claims within 90 days; however, many can take several months for processing. We will work closely with your insurance carrier in order to expedite claim processing.
We will bill your insurance our usual and customary fees. We cannot determine the amount that your insurance carrier pays, as each carrier uses a different payment methodology. If we are not in contract with your insurance carrier, the payment might be sent to you directly. If you receive a payment from your carrier, please forward the payment and any attached correspondence to Laser Spine Institute per your agreement. Doing so will ensure accurate accounting and handling of your claims.
At Laser Spine Institute we are dedicated to offering our patients the highest level of service. We understand that our service obligation continues far beyond your experience in our facility, and we want to make sure that you are taken care of in every area. This level of care often involves questions regarding how Laser Spine Institute will handle all of your insurance needs. We understand that the financial and insurance process can be confusing; however, we want to assure you that Laser Spine Institute will be there to assist you throughout this entire process.
You will be assigned a Patient Financial Services team member to facilitate the claims process or answer any questions you may have. In the weeks following your surgery, your advocate will contact you to make introductions and answer any questions you might have.
Payments we ACCEPT
Payments we DO NOT ACCEPT
Any patient willing to pay services upfront should sign a Charge Authorization Form. You may obtain a Charge Authorization Form by contacting your Spine Care Coordinator.
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You can get these answers by attending a medical seminar.